$FRSH Freshworks Inc Deep Dive and 2025 Outlook

The SaaS provider is still in the consolidation zone.

Freshworks Inc., founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India, is a cloud-based software-as-a-service (SaaS) company. Initially launched as Freshdesk, a helpdesk software, the company rebranded to Freshworks in 2017 to reflect its multi-product strategy. It is headquartered in San Mateo, California, with offices globally, including India, Singapore, and Europe.

Freshworks offers a suite of AI-driven business tools designed to enhance customer engagement and operational efficiency.

• Freshdesk: Customer service and ticketing software.

• Freshservice: IT service management (ITSM) solutions.

• Freshsales: CRM for sales automation.

• Freshchat: Conversational AI for customer interaction.

• Freshmarketer: Marketing automation tools.
  The products are user-friendly, quick to implement, and integrate seamlessly into existing systems.